Improvements to VMware Platinum Support

Quoting from May 2005 VMware Community Technical Newsletter:

VMware has upgraded the benefits of VMware Platinum Support at no additional charge. The new benefits will be delivered automatically to all existing Platinum customers, effective immediately.

VMware Platinum Support is designed with mission critical applications and production environments in mind. This service should be considered for any 7×24 operation or production environment where little or no downtime can be tolerated. With the new level of service you will experience the benefits below:

? 30 minute or less initial response to Platinum Severity 1 support requests
? Instant coverage on all new/existing Platinum contracts with no change in support fees
? Automated email notification on all public changes to Platinum Severity 1 cases
? New support centers covering the U.S. East Coast and Europe
? Significant increases in staffing at all support centers
? Daily contact on Platinum Severity 1 issues
? Automated alerts to ensure service levels are met
? New escalation processes