A new Microsoft Knowledge Base article reveals company support policy for its application virtualization platform SoftGrid (acquired by Softricity):

...

We support SoftGrid Application Virtualization as an alternative platform when you run applications. We do not directly support any third-party applications that run in a SoftGrid Application Virtualization environment...

Read the whole article at source.

A couple of notes here:

• Softricty acquisition started 16 months ago, and this is the first time Microsoft publicly declares its support policy about SoftGrid.
• The article is very vague using expressions like doesn't directly support and commercially resonable efforts: customers will not know what can be asked to Microsoft support and what needs to be asked to 3rd party vendor support.

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